Privacy Policy

Last Updated: January 2025

Overview

The Review Directory ("we", "us", or "our") operates an online review platform. This Privacy Policy explains how we collect, use, and protect your personal information when you use our Service.

By using our platform, you consent to the collection and use of information as described in this policy.

Information We Collect

Account Information

When you create an account, we collect:

  • Your name (displayed publicly with your reviews unless you choose to remain anonymous)
  • Your email address
  • Password (stored securely in encrypted form)

Review Content

When you write a review, we collect:

  • The content of your review
  • Any photos or media you upload
  • Your star rating
  • The date and time of submission

Business Information

When you claim a business profile, we collect:

  • Business name and description
  • Contact information
  • Business category
  • Any additional information you provide about your business

Payment Information

If you subscribe to a paid plan, payment information is collected and processed by our payment provider, Stripe. We do not store your full credit card details on our servers.

Log Data

When you access our platform, we automatically collect:

  • Your IP address
  • Browser type and version
  • Pages visited and time spent
  • Referring website
  • Device information

How We Use Your Information

We use your information to:

  • Provide and maintain our Service
  • Display your reviews on the platform
  • Allow you to manage your account and business profile
  • Process payments for subscriptions
  • Send account-related notifications
  • Respond to your enquiries and support requests
  • Verify the authenticity of reviews
  • Detect and prevent fraud, fake reviews, and abuse
  • Improve our platform and develop new features
  • Comply with legal obligations

Information Sharing

We may share your information with:

Reviewed Businesses — When you write a review, your name (unless anonymous) and review content are visible to the business being reviewed. Businesses with paid subscriptions may also see your email address to respond to your feedback.

Service Providers — We use third-party services to help operate our platform, including hosting providers, payment processors (Stripe), and analytics services. These providers only access your data as necessary to perform their services.

Legal Requirements — We may disclose your information if required by law, court order, or governmental authority, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers — If The Review Directory is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We do not sell your personal information to third parties.

Cookies

We use cookies and similar technologies to:

  • Keep you signed in to your account
  • Remember your preferences
  • Understand how you use our platform
  • Improve our Service

You can configure your browser to refuse cookies, but this may limit your ability to use certain features of our platform.

Third-Party Cookies

Our platform may use cookies from third-party services, including:

  • Analytics providers (to understand usage patterns)
  • Payment processors (to process transactions securely)

Data Retention

We retain your information for as long as your account is active or as needed to provide our services.

  • Reviews — Reviews remain on the platform unless you delete them or we remove them for policy violations
  • Account data — Retained until you delete your account
  • Payment records — Retained as required for accounting and legal purposes
  • Log data — Typically retained for up to 12 months

If you delete your account, we will delete your personal information, though some data may be retained in anonymised form or as required by law.

Your Rights

You have the right to:

  • Access — Request a copy of the personal information we hold about you
  • Correction — Request correction of inaccurate information
  • Deletion — Request deletion of your account and personal data
  • Data Portability — Request your data in a portable format

To exercise these rights, please contact us at the email address below.

Data Security

We implement appropriate security measures to protect your information, including:

  • Encryption of data in transit and at rest
  • Secure password storage
  • Regular security assessments
  • Access controls limiting who can view your data

However, no method of transmission over the internet is completely secure. We cannot guarantee absolute security of your information.

International Data

We operate internationally and your information may be processed in countries other than your own. By using our platform, you consent to the transfer of your information to other jurisdictions.

We use third-party service providers who may store data in various locations. We take steps to ensure your data is protected regardless of where it is processed.

Children's Privacy

Our platform is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date.

Your continued use of the platform after changes are posted constitutes your acceptance of the modified policy.

Contact

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at: info@thereviewdirectory.com

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